Postby Whitefang » Wed Apr 07, 2010 12:38 pm
Ah, this is called spamware. It is a program that shuts down the use of your machine until you buy their "removal tools". The tools, of course, let you use your computer again, but they definitely come with more malicious software.
To remove, search google for malwarebytes, and download and install their free virus scanning software, then let it do a full scan. It is possible that the malware is preventing you from using your internet browser as well. It has been a few weeks since I have had to clean someone's computer, so I can't remember the details exactly. In this case, use a USB drive or CD/DVD to copy the installer from another computer to the infected machine. Sometimes the software is tied to a specific user's account, so logging in as someone else can be helpful.
There are some other free scanning tools out there as well, and if you need them I can help you out.
Now, once you are rid of the virus, you must take caution to change your web browsing habits! It might be difficult to believe or accept, but malicious software like this doesn't just install itself, it has to be allowed to install by someone who is using the system. I don't intend to sound harsh, I just want to make sure that you are aware of what you can do. If you ever see a pop up or a message telling you to install something, and you did not intend to install something, do not let it install! The best thing to do is to force quit whatever application it is running. Best by using the task manager (ctrl+alt,del). Do not use the red 'X', as that termination signal can be intercepted.
If you need any more advice, let me know. There should be others here, too, who can help.
"It's not easy to act in the name of justice."
"Justice is not the only right in this world"